If you legacy Great Plains Dynamics, eEnterprise, Great Plains Accounting for DOS and Windows, in this small publication we describe support options and variants, technical details. Please identify your Great Plains Dynamics version, database platform, server, operating system, number of user licenses and you should be able to give sufficient reason for the support request. We will start with newer version and will go down in history:

1st Microsoft Dynamics GP. In 2005, Great Plains, Navision, Axapta, Solomon and Microsoft CRM as were renamed Microsoft Dynamics family. Great Plains is Microsoft Dynamics GP. In the time of renaming GP version was seventh 5th Current version of GP is 10th July 2009 0th Microsoft Dynamics GP also had versions 9th 0 and 8 0th Beginning from 8 12:00 Microsoft Dynamics GP is only for Microsoft SQL Server. During this time you can direct support from Microsoft Business Solutions for GP 10th 0 and 9 0th Support for older versions: 8 0, 7 5 and earlier is no longer available directly from MBS. To be priced regularly MBS Dynamics GP technical support, your organization should present in Dynamics GP annual enhancement plan – in this case, you have access to CustomerSource, where you usually surf Tech Knowledge base to fix known problems house in-. If you are not with current annual support plan, ask your partner Dynamics GP to help you, your official Dynamics GP VAR has access to your company info and knowledge base. If you are not sure who your Dynamics GP reseller, please call one of your local providers, or call us at our office

2nd Great Plains for Microsoft SQL Server. Historical versions: 7 5, 7 0, 6 0, 5 5, 5 0, 4 0, 3 2 were available on multiple platforms DB: Microsoft SQL Server, Pervasive SQL / Btrieve, Ctree / FairCom. Great Plains Tech Support for MS SQL Server is usually the most efficient, such as Great Plains Consultant has full control in SQL queries, and should be able to resolve your table rows with SQL Update and Delete statements. Great Plains errors are usually classified as an error DB (database inconsistency) and Great Plains Dexterity error (User Interface). If you have FRx financial reporting issues, these are usually FRx Sysdata situation and the G32 files in connection with corruption

3rd Great Plains on Pervasive SQL and 2000/Btrieve Ctree / FairCom. Client-side errors should similar way for the fixing, such as in # 2, but is usually fixed database records via ODBC connection tools are used: Microsoft Access, MS SQL Server Linked Server install, etc. Please Ctree or Pervasive ODBC driver from CD GP. If you prefer MS Access, please create a new DB-Link and Great Plains table – ODBC connection

4th Great Plains Accounting for DOS and Windows. Here you have Btrieve DB. If your GPA heritage in Novell or Windows NT Server, please note it on Windows 2003 and Pervasive SQL 2000 SP3 to redeploy. GPA is a kind of black box, there are no training programs to support and GPA, you should not expect support on-demand local Great Plains Accounting Consultant. We have listed GPA legacy technical support database with all known problems, so that we in good position, your GPA or support you in the Great Plains Accounting migration to Microsoft Dynamics GP are

5th GP upgrade path. It depends on the release. We give you a long way to migrate GPA for DOS-9. 2 10 to Dynamics GP 0th Step One – Upgrade GPA 9th 2-9. 5th Step Two – GPA use migration tool for Great Plains 7th 5 on Microsoft SQL Server requires this step, you upgrade GP licenses (usually with good discount as you on GPA). Third step: Dynamics GP 7th 5 – 9th GP 0th Fifth step Dynamics GP 9th 0 -> 10 0