Addison, TX (Vocus) 4 October 2010

Astadia, the largest pure-play Cloud computing integrator and partner to salesforce.com, announced today that Ron Goldman, director of the Service Astadia Cloud is today? Manage the challenge of a Centera Multi-Channel Call ????, a webinar organized by CRM Magazine. Ron is co-host Mike Perry, senior director of product management for incontact join in the coverage of social media through the integration of CRM and contact center software.

“The tsunami of social media is the contact center and hear business has hit more than just music and monitoring of a going?” said Ron Goldman, director of the Cloud Astadia. â? I begin, social media not only seen as a new channel of interaction, but also as a front-end of CRM. CRM, salesforce.com as the platform is to determine a systematic way, what you are monitoring social media. “

â? todayâ? s consumers want to contact centers with the channel of their choice, which means that contact centers should now join for communication in many different forms, means? Said Mike Perry, Senior Director, Solutions Management incontact. â? But is all too often not done in a Multi-Channel created incoherent or inconsistent customer experience. This webinar provides an insight into companies, there are measures to help contact centers, a multi-channel strategy, using the right channels for your customers and also provide the meaning of your> ????

Ron and Mike will host David Myron, editor of CRM Magazine on Wednesday, 6 join in October at 11:00 PT / ET 14.00. To register for the webinar, please visit www.destinationcrm.com/webevents/incontact/06oct2010/in1.


About Astadia

With my best partners in

race is Astadia cloud CRM, telephony and related technologies to improve the contact center. Astadia provides consulting services including strategy and roadmap for the development, implementation of CRM, integration with existing systems, change management, and ongoing support. For more information, please visit http://www.astadia.com/. Follow us on Twitter @ AstadiaCloud.

Media Contact:

Hannah Plumley, Director of Public Relations

Hplumley (at) Astadia (dot) com

1-972-865-2187

>

clear = “all”
Microsoft CRM