have to do what you know and coaching over the phone?

In contrast to the U.S. telephone coaching is a relatively new phenomenon in Europe. Most coaching sessions that always face to face.

While coaching mentor and coach other services I offer, I most coaches who do not know really how they met to prepare themselves or their coaching clients by phone. This article is based on training materials that I use for my clients

What is Coaching

The International Coach Federation (ICF) is prepared based coaching is defined as:.? In partnership with clients in a process of reflection and creativity that inspires them to maximize their personal and professional potential.

As a certified trainer CPC my approach to coaching is on the International Coach Federation (ICF) guidelines. My work with my clients is to develop their leadership skills, from where they are now where they want to be.

Why and when telephone coaching?

Coaching Telephone coaching sessions are conducted by phone. usually the coach and client, but I recognized coaching staff by telephone (which was not my preference that you lose a lot of interaction and information).

Telephone coaching is a practical and cost effective training. It also allows the coach to a coaching practice beyond the boundaries of time to build, offer more training places thruout the day and are per-client

problems.

Lack of time – complete diaries

Not knowing your customers about learning (auditory, visual or kinesthetic)

Lack of interaction face to face – not in a position in your eyes see client

interruptions by others or the environment

benefits:

Any time during the day

<> p Cost: voyage, “Transport and time / p> choice of the environment and make yourself at home, safe,

Shorter – points developed, discussed and applied immediately

Coach: How to prepare > / p

The coach is responsible for managing the process and ensure that the customer is ready for the coaching session?. The coach must understand how to take the coaching by phone and the customer time to prepare for each meeting

Before you begin to educate the coaching by phone.

Make sure your friends that you do not turn disturbed the phone you’re not coaching your room (office) should be comfortable and quiet Empty your mind before you start preparing Take 5 to 10 minutes you search your notes and planning, training, and be prepared for your clients block your time: 10 to 15 minutes before the call and about 10 others after the call (to take notes) honest to you and your customers: Take time to prepare your mind and Make sure your space, your customer’s phone number he compose Send to a rest in the conversation with the necessary information, including the number

phone during a call: Welcome

your client in a calm manner and to ask how he / she is the exchange of information as how it has made since the last meeting was, and to discover new things, things the customer wants to make during this session ask to take your clients a few deep breaths Make that the introduction of longer than 10 minutes to remind the customers that everything said during the meeting, tell the clients’ how much time you have for the session and review the objectives of the customers ask your customers to a picture of where they rest up, computer, music, etc. You take the customer for a sense of place no adequate explanation is found, how to change this: Opening a window, switching phone or computer, please turn the chair, etc. know the customer, whether its environment: to “see” No experience interruptions, your customers see in him / her and heard the words and intonation – music and performance issues have to “see” excellent tools your client develop empathy – Questions and reflection, are tools need to understand mastered, as you know a link to what kind of learner your Customer: visual, auditory or kinaesthetic language to adapt to your communication style to keep the trust of customers throughout the session making agreements and customer objectives to be achieved. Remember that a common goal in mind will ensure a good result on the agreed dates stick. Preparation time packing and should not be forgotten, t If you can capture the call to write sentences and check with the customer sitting

Phone:

Create a system of staying in touch: e-mail, SMS, Chat, etc. Find the monitor performance with the success of the customer record Spend a little time to write the important things in the session, ask the customer we will send you an email with the agreements and customer

goals: How prepare

Before the call:

Make sure your friends that you do not disturb you will not use cell phones Turn your area should Coaching comfortable and quiet – good comfortable chair empty your mind before you get ready Be honest to begin with yourself and your coach: Take time to prepare for your space and your mind Look at your notes, performance, and prepare to ask questions, you may want to discuss during the session while

the call:

Talk to your coach, how you really feel that only the coach in charge your needs Trust your coach and continue to expand to keep your relationship agreed time – call for much time for things to themselves that can not drink any alcohol to be prepared and in a neighborhood a good coach

after the call before or during the training in the demand for your coach:

Take a few minutes to get to land and reflect on the meeting Take notes if necessary

Plan your actions tools that can improve your coaching (by phone):

Learning Styles

People with different forms of learning and communication. As a coach you have to know as much as possible about the learning styles. The Internet is full of tests, assessments, you can help your customers understand how they learn to communicate and how to improve their communication skills.

If you are working with their customers over the phone, you lose part of your visual aids. Knowing how to connect your customer name, you will understand how he / she is the concentration and learning, then you can tailor your communication skills to better support the customer

There are three basic ways people learn and communicate.

Technology

Coaching on Call ensure that the technology you use is reliable and that you familiarize yourself with the system before training. I say this because many times during my coaching things wrong

Today ran a series of election technology offers

Phone videophone Skype or MSN e-coaching services

phone.

There are a series of phones you can choose. Make sure when you buy something that feels good for you. If you are good with technology complex systems, could be the thing for you, but do not succumb to the temptation to buy sophisticated systems, if you think a simple phone with a speakerphone is good for me. The Internet is filled with information about phones and how to use them.

Do not attempt to call on mobile (cell) for coaching sessions you can have a lot of problems.

videophone

You can use this system to interact with your customers as you can see them. They both have the same system

Skype, MSN

The Internet is full of instant-messaging systems that you see write, and can talk with customers. Some will even of the meetings. These systems have a computer, a headset or speakers and microphone are used (not because of the possibility of echo recommended), and both parties should develop the same program and a user ID.

e-coaching services

There are some companies that computer programs, where he can choose the car with a platform of coaching have. This system is fairly new and offers many new opportunities. Be careful when buying the system that people have complained they are not 100% sure.


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